WE’RE ALWAYS HERE TO HELP!
HERE ARE A FEW COMMONLY ASKED QUESTIONS BY OUR CUSTOMERS
DO YOU DELIVER?
Yes, we do! Around specific areas within Nairobi at a flat rate of Ksh 200/-. There is a minimum purchase of Ksh 600 worth of goodies, delivery fee is extra on top of this. If your order is above Ksh 1,200, you get FREE delivery :)
HOW DO YOU PLACE CUPCAKE ORDERS?
DO YOU BAKE FRESH DAILY?
Well, if we didn’t bake fresh daily we’d be going against one of our core values and we wouldn’t be able to sleep at night.
So YES we absolutely must bake fresh daily, this means that they are baked a few hours before they are delivered to you.
WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept cash and M-Pesa. However, a 50% deposit is required prior.
WHAT DO YOU DO WITH THE CUPCAKES IF YOU DON’T SELL OUT?
In a perfect world, we would love to sell out every day but then we would have disappointed customers to deal with. So we try to predict how many we will sell each day and some days we will have cupcakes left over. Our staff get to take home as many cupcakes as they like at the end of the night… perks of working at The Sweet Spot!!
If you have a charity organisation that would benefit from receiving donated perishable goods, please email us and we can see whether we can arrange something. Please note that donated goods cannot be sold, even for charity fundraising.
ARE YOUR CUPCAKES NUT & ALLERGY FREE?
Unfortunately no. We work in a kitchen that also handles almonds, pecans, hazelnuts, peanuts, pistachios etc so although we try our best not to cross contaminate, we don’t classify our bakery a nut-free environment. Our monthly menu also indicates which cupcakes have nuts.
I JUST BOUGHT SOME OF YOUR CUPCAKES, HOW DO I STORE THEM AND HOW LONG CAN THEY LAST?
You can store them in an airtight container, at room temp, for up to 3 days. Do not refrigerate them or they will turn into dry rocks so hard you can kick them around like soccer balls. But again, fresh is always best!
ARE YOUR PRODUCTS HALAL?
YES! The Sweet Spot is 100% halal compliant.